Garswood Surgery

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Tel
01744 621670

Fax
01942 713432

Billinge Road
Garswood
Wigan
Lancashire
WN4 0XD
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CQC Inspected and Rated
Good

We are currently CLOSED.

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Practice Information

eConsult - Consult your GP online

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Digital Practice Help

Digital Practice is a service that has been designed to make it easy for patients of this Practice to:

Get answers to their questions
Quickly access the right help and advice for their needs.

By using Digital Practice you will be able to:

Make online requests to your GP Practice such as:

Appointment requests
Appointment Cancellation
Ask the Doctor a question
Ask the Practice a question
Repeat Prescription requests
Help with medications
Request test results
Request sick notes

Submit self-monitoring health reviews
(if requested by the doctor or nurse):

Asthma
Diabetes
Epilepsy
Smoking
Mental Health
Alcohol
Blood Pressure

Find the forms that you need:

New Patient registration
Change of details
Register for online services

Give feedback to the Practice:

Feedback and Complaints
Friends and Family Test

Get advice on common conditions:

Services offered by your GP Practice such as travel services.
Health services and health support groups in your area.
Help from NHS.UK regarding your condition.

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Online Requests

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News

We are going to be asking all patients to wear a mask or face covering when entering the Practice building
- New
27/05/2020
Following careful consideration and updated guidance, we are going to be asking all patients to wear a mask or face covering when entering the Practice building. This will need to be worn at all times when entering the building whether you are just c Read more
New Cancer Advice Line
- New
12/05/2020
Could it be cancer? St Helens Hospital launches new advice line for those worried about symptoms. A new advice line is set to be launched this week to offer advice and rapid access to those who are experiencing symptoms they’re worried may Read more
St Helens Wellbeing Service
- New
12/05/2020
The new St Helens Wellbeing service makes it easier to access a wide range of healthy living and wellbeing support through a ’one stop shop’. Find out more: St Helens Wellbeing You can also visit our Wellbeing Centre Read more
Video Consultations – Patient Information
24/04/2020
Guide to video consultations with your doctor
30/03/2020
Vulnerable/high risk patients during Coronavirus/Covid-19 outbreak
30/03/2020
Delays to Patient Letters
- New
30/03/2020
Unfortunately there is a nationwide delay in letters being sent to high risk patients regarding COVID 19. PLEASE DO NOT TELEPHONE THE SURGERY REGARDING THIS. We are working our way through all of our patient records and if you are classed as v Read more
Patient Letters
27/03/2020
Useful COVID-19 Health Advice for patients with long-term health conditions
23/03/2020
Sick notes for self-isolation of people without symptoms
19/03/2020
Coronavirus and returning travellers
06/03/2020
Lesbian, Bisexual and Trans (LBT) Women’s Health Week
06/03/2020
Eating Disorder Awareness Week
05/03/2020
CORONAVIRUS ADVICE FROM NHS111 ONLINE
31/01/2020
Financial Help – Universal Credit
10/01/2020
Stay well this Winter
11/12/2019
Healthwatch St Helens is holding a series of listening events
04/11/2019
Flu
25/09/2019
Weekend and Evening Appointments
08/04/2019
Named GP
03/04/2019
New Online Mental Health Resource
03/04/2019
Hay Fever
03/04/2019

Online Consultations

Contact your doctors to get advice for your problem now

I want help for my condition

Get advice about specific conditions like back pain, coughs, mental health concerns and more

I want general advice

Get advice about general symptoms like tiredness, bleeding, pain or weakness

I want help for my child

Get help for common childhood problems like rash, earache, tummy problems and coughs