Garswood Surgery is committed to providing a high standard of healthcare in a friendly, happy and healthy environment. We are caring and innovative and aim to improve the health, well-being and lives of those we care for.
We undertake to:

• Treat you with respect and courtesy at all times.
• Provide you with advice and treatment in a timely manner.
• Help you make decisions about your health by treating you with respect.
• Discuss available treatments and refer you on to other experts where necessary.
• Act as your advocate and guide through health care services.
• Maintain confidentiality in what we discuss and the records we keep on your behalf.
• Keep up to date with developments in health care by continuing to learn.
• Take patient ideas, including those of our Patient Group, and use the to develop and improve services.

In return we ask you to:

• Keep your appointment and/or let us know as soon as possible if you can’t attend.
• Only use urgent out-of-hours services for urgent conditions which can’t wait until the next day or over the weekend.
• Be nice to our staff! They do their best for you and respond very well to “please” and “thank you”.
• Let us know if you have any suggestions or cause for complaint as soon as possible.
• Let us know when we have done well.