Patient Participation Group
Everyone is welcome at our meetings which are held at the surgery on first Wednesdays of June and December, 18:30 – 20:00.
Please note: The Patient Group Meeting is not a forum for individuals to raise personal issues. The comments, suggestions and complaints procedure should be used in such instances.
Some of the more recent changes your patient group has been, or will be, involved in are:
- We have recently implemented an easy to operate self check-in system which allows patients to book in for their appointment without needing to speak to a receptionist. This helped to alleviate queues at the reception desk and is proving popular with patients.
- We have simplified our patient questionnaire which can be completed on-line. Paper copies of the questionnaire are also available in the waiting room. The Patient Questionnaire will be run throughout the year and the results will presented at the patient group meetings. Any comments, suggestions and ideas are discussed and may be used to drive service changes .
- We now text patients who have given us their mobile numbers a confirmation of their appointment date and time when they book an appointment. We never reveal confidential information in a text message. We provide a practice email address at Garswood.firstname.lastname@example.org and we offer online patient bookable appointments. If you have any suggestions about other things you would like to be able to access using this facility please let us know and we will consider your request
If you would like to be involved in helping us to shape our services to meet the needs of our patients please complete our online sign-up form and we will ensure you receive an invitation to our next meeting.
We offer the opportunity for patients to access our patient survey all year round and we collate, analyse and graph the results twice per year in June and December. The results are presented to our patient group for their consideration and feedback.
The survey is available on our website for completion online. Paper copies and a dedicated posting box are also available at reception. Completed paper survey results and comments are manually added to the online survey by the Garswood staff before the survey results are downloaded and collated.
We wish to thank all who have taken the time and trouble to respond.
Your feedback is important to us and helps us to identify areas where patients may be experiencing problems. It also allows us to measure the magnitude of issues raised so that the patient group can consider issues in an informed manner and request us to consider changes to our internal systems to address these where this is possible. A recent example of this is where a number of patients consistently complained that they were experiencing difficulties getting through to the practice on the phone, in particular on Monday mornings. To address this we have taken on an extra member of staff to give us more telephone answering capacity. The last survey we conducted has far fewer negative comments in this regard. Another area is waiting room confidentiality issues. We have done much to address this and our survey results are demonstrating that this seems to be less of an issue.