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Noticeboard

Prescription ordering for

Christmas 2018

Order by Monday 17th December, at the latest, to ensure your prescription will be ready to collect by Friday 21st December.

Prescription orders taken after this date will be ready on or after Thursday 27th December

04.12.18

DECEMBER CLINICS

DUE TO EXTREMELY HIGH DEMAND FOR URGENT APPOINTMENTS OVER THE MONTH OF DECEMBER BECAUSE OF ILLNESS, THE PRACTICE WILL HAVE NO ROUTINE APPOINTMENTS THIS MONTH. JUST URGENT. UNFORTUNATELY, IT IS NOT A PRACTICE DECISION; IT IS A CCG LEVEL DECISION. WE HAVE NO CHOICE.

WE JUST ASK FOR YOUR PATIENCE AND UNDERSTANDING DURING THIS TIME.

THANK YOU

DRS PARR, LAWSON AND NEWTON.

Unfortunately  the Practice cannot register patients from Billinge Surgery, at this time.  This is being constantly reviewed, but the partners do not feel that it is appropriate at this time. 

We will be taking part in the Worlds Biggest Coffee Morning on Friday the 28th September from 10.00am until 11.30am to raise funds for Macmillan Cancer Support. Please feel free to join us for cake and refreshments.

Need Urgent Dental Care?

If you need help with an urgent dental problem, call our helpline, available from 9am to 9:30pm everyday, including weekends and Bank Holidays.

0161 476 9651 (Local Rate)

Local dental providers offer NHS urgent dental clinics across Cheshire and Merseyside, with urgent appointments for patients who need urgent treatment, advice and support on dental queries or referral to other services.

The service is provided according to strict clinical criteri

a and when you call you'll be assessed by a member of our clinical team to make sure your problem come under either:

  • Trauma - this is usually caused by a blow to the face, a lost filling is not classed as a trauma.
  • Swelling of the face
  • Bleeding, uncontrolled, such as after an extraction
  • Pain that can't be controlled by pain relief medicines.

If you're given an appointment and your problem doesn't fit of the above, you'll still have to pay the NHS fee but may receive advice and not treatment.

Clinic times vary.and at busy times or when your local clinic's not available you may be offered an appointment at an alternative location.

Please not: this is an appointment only service - we do not operate a "drop in" service at any of our surgeries

Comments, Suggestions and Complaints

Introducing Healthwatch St Helens

Healthwatch St Helens was created to find out what people think about the health and social care services they use. They make sure health and social care service providers listen to your views and take action to make things better for the St Helens community.

Healthwatch St Helens also:

  • Have special ‘enter and view’ powers so that they can visit any health and social care provider and assess the care they offer.
  • Give information to national regulators about the experiences that people in St Helens have with services.

To find out more about Healthwatch click here.

Introducing Healthwatch Advocacy

The Healthwatch advocacy service is designed to:

  • Help clients to understand what they can achieve from the NHS Complaints Process
  • Help clients to write letters
  • Preparation before and support at complaints meetings
  • Help clients to liaise with the relevant people

Click here to see the Healthwatch Advocacy Service newsletter.

Who should I complain to? 

It is our aim to give you the best care and attention at all times. We believe concerns, compliments and complaints are valuable feedback that can help us learn from experiences and make improvements to services we provide and commission. We will listen to what you say and make changes where we can

If you are unhappy with the service you have received from us please contact us and we will attempt to resolve your issue within 24 hours.

If we are unable to resolve your problem or you wish to make a formal complaint then you should email garswood.surgery1@nhs.net us or write to the Practice Manager. We are happy to assist you with writing your complaint but if you prefer an independent advocate you can ask HealthWatch to assist you.

Our Complaints’ Policy is based on the NHS Complaints’ Procedure. If you would like further information about how to make a complaint please click here or ask at reception.



 
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